What personal information do we collect from the people who visit HRACouncil.org
- When you become a Member or register on our site, you may be asked to enter your name, email address, phone number or other details to help with your online experience.
- All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
- We do NOT physically or electronically store financial data such as a credit card number when you conduct a transaction such as paying your Member dues or registering for trainings or conferences. See more in the Payments section below.
When do we collect information?
We collect information from you when you fill out a form or enter information on our site or provide us with feedback on our products or services. We may use the information we collect when you register, make a purchase, sign up for a newsletter, respond to a survey or marketing communication, surf the website, or use other HRA Council site features in the following ways:
- To improve our website in order to better serve you.
- To allow us to respond to your customer service requests.
- To administer a survey or other site feature.
- To send periodic emails regarding your membership, order, or other offerings, services, and events.
- To follow up with you after correspondence (live chat, email or phone inquiries).
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons with special access rights to such systems and are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
- We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
- All transactions are processed through a gateway provider and are not stored or processed on our servers.
- We implement ongoing Malware Scanning.
We provide paid products and services within our mission and we use third-party payment processors.
Links to Other Sites
Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
The HRA Council is committed to providing valuable resources and superior customer service. Following are our policies for Membership, Registration Fees, and Products.
Generally, we do not refund Memberships unless an extraordinary situation exists, e.g., someone not authorized to enroll you purchased a Membership in your name with your payment information. In such cases, we may withhold an administrative fee or prorated membership dues for the period where you may have had access to information and resources exclusively for Members.
For workshops, conferences, accredited Continuing Education courses, and other events we host or provide for value, we allow registrations to be transferred to an approved recipient in your own organization. If a refund is preferred, generally, we refund registration fees within 24 hours of purchase unless we are within three (3) days–understood to be 72 hours–of event commencement.
Physical and Virtual Products
If you are not satisfied with your purchase of physical products online or at an in-person event you may return them to us within 21 days of purchase. We will exchange or refund any purchase of physical goods with the following conditions:
- The product is in its original packaging, unused and in salable condition.
- The product is not perishable.
- Return shipping and insurance costs will not be refunded.
If your purchase arrived damaged or never arrived at all we will issue a full refund, including shipping costs. Please notify us of issues in your order within one week of receipt by emailing us at firstname.lastname@example.org.
Virtual products will be replaced or refunded if they have not been downloaded or if a downloaded file is demonstrated to be incorrect or damaged, e.g. the error is replicated when we download it.
Additional privacy and data details, terms and conditions
Do we use ‘cookies’?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, it may affect your Member user experience including saved passwords, accrued CE course progress, upcoming events, and other data specific to your Membership.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.
We have implemented the following: We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting Out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser Add-on.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
- Users can visit our site anonymously.
How does our site handle Do Not Track signals?
We honor Do Not Track signals and we do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
We do NOT allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to comply with Fair Information Practices we will take the following responsive actions within seven (7) business days of our discovery, should a data breach occur:
We will notify you via email.
We will notify the users via in-site notification.
If you have any questions about these policies, please contact us at:
PO Box 541722
Houston, TX 77254
Last Updated 2021-09-15